Getting Started

It's my first time to the site, how do I log a support ticket?
You can either log a ticket via email to support@sigasolutionshelp.freshdesk.com or you can use the "New ticket" function on the home page of the ...
Mon, 29 Jun, 2020 at 2:20 PM
How can I check what's happening with my ticket?
On the SIGA Solutions support home page, go to Tickets page and then select a view from the drop down:
Mon, 29 Jun, 2020 at 2:26 PM
Can I view all tickets from my company?
This is possible with a feature called 'Allow this contact to view all tickets from this company' which can be enabled on the contact details page i...
Mon, 29 Jun, 2020 at 2:31 PM