FAQ
A Service Request is a user request for information or advice, or for a standard change (a pre-approved change that is low risk, relatively common and follo...
Mon, 29 Jun, 2020 at 2:26 PM
Please check with your SIGA account manager to find out what service level agreement and plan your company has subscribed to. If your unsure who your S...
Mon, 29 Jun, 2020 at 3:24 PM
SIGA token based support (or PAYG model) is a pay-as-you-go agreement whereby the customer purchases SIGA service desk tokens which are consumed in 30-minut...
Mon, 29 Jun, 2020 at 3:27 PM
SIGA Professional Services Bundles can be added to our service agreements to provide consultancy services in pre-paid blocks of days to cover any training r...
Mon, 29 Jun, 2020 at 3:29 PM